A2BTV - Your TV: Anywhere, Anytime!

Minimum Mac Requirements:

For Standard Definition

* PowerPC G4/G5 800 MHz or Intel processor

* Mac OS X v.10.4 (or higher recommended)

* 1 GB RAM

* 150 MB available disk space for installation

* Network connectivity

For High Definition

Streaming in HD-resolutions is currently only available for Windows

First and foremost, since your television service will be streamed over the Internet, you'll need a high speed Internet connection. A connection speed of at least 512kbps downstream is recommended for adequate viewing - anything less than this will cause noticeable degradation of image quality. Of course, the higher the connection speed, the better the picture, up to 6 Mbps (6000kbps), our highest output. You can have a higher transfer rate from you ISP. Please see our system requirements page to see all the details.

With a2bTV, our customers can watch their satellite TV service over the Internet – in real time, no matter where they are. Our customers subscribe to a satellite TV service, but instead of hanging a dish on the chimney and running cables through the walls, we host our customers' satellite equipment in a secure data center and provide bandwidth and other technology to automatically stream their satellite TV over the Internet.

Our customers are able to control their satellite receivers in real time by pointing and clicking on their on-screen remote, changing channels, ordering pay-per-view, and viewing show information and on-screen programming guides. It's the same as watching your favorite programming from your living room couch – except you can do it from anywhere using your PC.
How do I get started?

Simply contact us here. We will guide you through 2 simple steps: 1.) sign up for a satellite TV service (this is what you will be watching) and 2.) sign up for a2bTV (that's how you'll be able to watch it over the Internet!). A2bTV is a service company that allows our customers to access their satellite TV service through the Internet. Because we do not have launch pads, rockets, or access to the Space Shuttle, we are not a satellite TV provider. You will have a direct relationship with your TV provider and are responsible for paying your bill and fulfilling the terms of your provider's user agreement. Then you sign up with us to view that satellite TV account over the Internet. Rest assured, dealing with our consultants is NOT like dealing with the cable company. A live person with answers to all of your questions will guide you every step of the way.
What kind of equipment will I need?

All you really need is a computer with an Internet connection. For detailed system requirements, click here. With a few cables, you can connect your computer to a TV.

When you sign up with a satellite TV provider, you are also buying a receiver, cables and other equipment from them. That equipment will be shipped to a2bTV's data center, where it will be hooked up, hosted, monitored and maintained as part of our service to you. It is that equipment that you will be remotely controlling through a2bTV!

By signing up for a2bTV, you will also be buying an IPTV converter for our service to work.

Should you terminate service, any leased equipment will be returned by us to your satellite TV provider. Any equipment you own can be shipped to you or we will buy it from you. You must remain an a2bTV customer for two years to keep your IPTV converter upon cancellation.
Users Agreements

Our customers have a one-on-one relationship with their satellite TV providers. As a hosting company, we do not have a user agreement or any other direct relationship to any satellite TV provider. All a2bTV customers are responsible for fulfilling the terms of the user agreements of any hardware manufacturer or TV service they purchase, as well as our user agreement.
Can I talk to someone about your services?

Of course! Our support and sales staff will be happy to answer any questions you may have. Please see our ‘Contact’ page for information on reaching our office by phone or mail. For technical support email us at support@a2btv.com and for general information about how our service works, click a Live Chat button on the website to chat with a sales person, or email sales@a2btv.com.
Is there a demo connection available?

Yes. We have several demonstration streams available for you to see prior to purchasing. Please contact sales@a2btv.com for a personalized demonstration or fill out the demo request form on our website. In most cases we’ll need to call you via telephone for a demonstration.
Can I watch your service on a regular TV?

You sure can! There are several options available to you. Click Here to see a picture of how you connect to your TV. But here is the short version:

If you’re using a laptop that has a ‘S-Video’ or HDMI connector on it, you can output directly from your laptop to your television. We’ve tested this on screens up to 60” and it looks great.

There are several video output options for desktop computers that work very well. Some even include remote controls!

Finally, if you have a laptop that does not have a S-Video or HDMI connector, you can use this device.

Either way, you’ll be able to watch all the TV you want on your home (or work) television.

a2bTV does not have a minimum contract, but DirecTV does require either an 18 or 24-month commitment in order to establish service. The early cancellation penalty is $20 X the number of months remaining on your contract. For example, if you cancelled your satellite service after 12 months into you 24 month agreement, you would be required to pay $20 X 12 months ($240). However, if you cancel your a2bTV service but want to keep your DirecTV account at your home in the states, we'll be happy to ship you your receiver. Also, you must be with a2bTV for 24 months to retain ownership of your IPTV converter upon cancellation.
Where is a2bTV based?

a2bTV is a California company, based in downtown Los Angeles.
Can I share my login information with others?

Sharing your log-in information with others violates the a2bTV user agreement. Your service will be terminated if used for public display of your personal programming. If you would like to show others the benefits of a2bTV, please have them contact us for a demonstration.

You are permitted to install the playback software on multiple computers that you own. However you may only access the television stream on one computer at a time.

Yes. Many of our customers routinely enjoy PPV programming. Whether you want to enjoy a movie or a special event, you are able to do so. To place an order for PPV programming, you must visit your satellite provider's website and order your program there. Once you order the program, your receiver is instantly able to view the program. If you need assistance with this process, please contact our support department.
How long does it take to get setup?

Most new customers are set up within 72 hours. There's a bit of paperwork to complete, and once this is accomplished we can have you up very quickly. When you place an order on our website, you will receive a few agreements via email that we'll need you to sign and fax or email back to us. As soon as we receive your signed agreements, we'll forward your login information and you'll be enjoying American TV immediately.
How do I qualify for service?

Anyone can qualify for our service. We require upfront payment for your new equipment and for your first month of service. Our satellite provider requires that you provide a SSN to qualify for a new account. If you do not qualify with the satellite provider, or do not have an active U.S. credit profile, you will be required to make a $200-$300 deposit when your service is activated. This deposit will be credited back to your satellite account at the rate of $5.00 per month as long as you're a customer, until refunded in full.
What is the ‘Total’ cost to me?

After you've paid the initial set up costs and purchased the necessary equipment, you will receive two invoices each month. One invoice comes from a2bTV that covers the cost of your hosting, customer service and bandwidth. This cost is either $49.00 or $99.00 per month based on the type of service you order.. You will also need to pay your satellite TV provider for the package of programs that you have purchased. Your satellite invoice varies based on your selected programming package and will range between $29.99 and $109.99 per month.
Why do I have to purchase all of this equipment?

In order to legally access your television package over the Internet, you are required to purchase your own receiving and transmission equipment. a2bTV monitors and maintains your equipment as part of its monthly hosting fee. All of the equipment either belongs to you or is leased directly to you in your name from our satellite TV provider. If you terminate service, your DVR is returned to the satellite TV provider and a2bTV will then mail your IPTV converter to you for a $19.95 S&H fee.
What happens to my equipment if I cancel?

a2bTV will ship your transmission equipment to a U.S. address that you designate for a $19.95 S&H fee. If you need the equipment to be shipped internationally, we require that you provide us with a shipping account number. We also offer the option of a2bTV purchasing your equipment. Your satellite TV receiver will be returned directly to the provider by a2bTV which is required as part of your agreement with them. We do this at no cost to you.
Can I see my equipment?

Due to security restrictions at our data centers, visitors are not allowed. As mentioned above, we will ship your equipment to you at your request.
Who provides your data connectivity?

Our data centers are linked to some of the biggest and best data providers in the world. We have direct fiber connections to XO communications, Level 3 Communications, Equinix, British Telecom, TeliaSonera, MCI, Qwest, 360 Networks and several others.
Do I have full control over the programming?

Your television programming is 100% in your hands. No one else can watch it, no one else can block you from it and you have full remote control of your satellite receiver. You can even access your account at DirecTV.com to instantly change your programming and order PPV online.

While we strive to provide you with the fastest data stream possible, many factors may impact your viewing experience. Your equipment is housed in our Tier 1 internet data center in Los Angeles, California. We have multiple agreements with Internet providers worldwide to ensure the fastest possible download connection to your computer. Many times, your local Internet provider experiences peak demand during the morning and evening hours. If your problems occur at all times of day, please contact our support department and we will do everything possible to assist you.
Help! I can’t connect!

While connection problems are rare, they do occasionally occur. The best way to resolve this issue is to visit our website support page or contact a customer service representative at support@a2btv.com. We can remotely access your computer and should get you up and running again in no time. We also offer Live Chat on our website, simply click to chat and alert the agent of your issues and we will handle it immediately.
What kind of equipment do I get?

You will be purchasing an IPTV Converter and leasing a satellite TV receiver.
Computers don’t agree with me, can you assist me in setup?

But of course! Our installation staff is available 24 hours a day to walk you through set up of your new service. We can even remotely connect to your computer and install and configure the necessary software for you. All you need to do is ask.

You will receive an email each month from a2bTV for your hosting. Your satellite TV bill is accessed through their website. Please contact our billing department at billing@a2btv.com if you have any questions about either of your bills.
What are my satellite provider account details?

The details of your satellite television account are included in your activation email. If you need another copy, please contact support@a2btv.com.
How do I pay my bill?

Your monthly charges for a2bTV are automatically charged to your credit card each month. If you need to change your payment method, please contact billing@a2btv.com. NOTE: a2bTV does NOT accept payments for your satellite television service. You must pay that bill separately each month to continue enjoying your television programming services.
What is your billing cycle for monthly hosting?

We bill you for hosting services in the first 5 days of the month. Our current promotion includes the first month of service free with the initiation fee. So if you sign up on the 17th of the month, your next bill be prorated and credited for 17 days.
Are your rates guaranteed?

The rates you pay for a2bTVservices will never go up from the rate you pay when you sign up. We cannot guarantee the rates of our satellite television providers, however.
What programming providers do you offer?

We currently offer programming from DirecTV. We are also in talks with other providers about their offerings and hope to add more programming options soon.

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